Our shock
absorbers are designed specifically in accordance with the concepts of
high quality and excellent service; hence we provide fine service by
offering replacement parts for defective ones during manufacturing
process. The shock noise might result from three possibilities as below:
- Improper installation of shock absorbers
- Vehicle itself
- Defective shock
Above
three possibilities are the causes of shock noise as long as noise comes
from shock itself, we will take responsibility for replacing the defective
parts; however, the vehicle’s owner or installer must understand exactly
what part to cause shock noise otherwise replacing any part that is not
dead on the target just wastes cost and time. Checking what part to create
the noise is essential to the problem before you ask for the parts to be
replaced otherwise all efforts to try to make things right are in vain.
Please carry out the following instructions step by step to make sure
where the shock noise comes out.
Warning!!
If the
delivered replacement parts are sent wrong and can not fix the problem due
to your failure in examination of what part to be exactly fixed, the cost
of all parts being sent to you will be born by you.
Troubleshooting
- Once shock leaking is founded,
it can be replaced for warranty from the place where you purchase the kit
once the warranty is proved. (Slight amount of oil may be present on top
cap of the shock, this is not shock leaking.)
- When the vehicle is in
standstill, there is type of sound like ‘DONG ~ DONG ~ DONG’ while you are
turning the steering wheel, please check if plastic bearing or metal rings
are all defective, greasing these parts can fix the problem.
- Sequent noise sound like
‘KO ~ KO ~ KO’ happens during going over the bumpiness on roads/ streets,
check the followings:
- if pillow ball is
defective (check if the pillowball has clearance all around, the pillow is
not defective if the pillow ball can be rotated vertically. If the pillow
ball moves up and down, then pillow ball is defective.)
- if the lock bracket for
lower mount is tightened (please refer to the manual instruction supplied
with the kit which says that use a hammer or a screwdriver to tighten the
lock bracket)
Note:The supplied adjustment wrenches for ride height
adjustment can not be used to tighten the lock bracket.
- When car is at high speed going
though the bumps, a huge hitting sound creates, please check the
followings:
- if the spring seat snug
the spring when the car is jacked up, if not, this will cause the shock to
bottom out.
- if the spring is
compressed by the spring seat, if so, this will cause the shock the way
too be stiff.
- if fitting of spring is proper
,and shock noise results from the bottom-out of the shock or pillow ball.
(Remove the dust boots from the insert, and tie a strip around the piston
rod then get the vehicle driven for a while. Afterwards, jack up the
vehicle, you can see if the shock bottoms out or not from the position
where the strip is located, if so, put the dust booths back on (dust boots
are able to protect the strut from bottoming out; however, if this happens
frequently, than changing to stiffer spring rate is recommended.)
How
to distinguish what part of shock absorbers to create noise:
Vehicle at low speed and has sequent ‘KO~KO~KO noise sound:
- When noise comes out from
left-hand shock, please exchange the right-hand shock for left-hand one,
afterwards, if the sound keeps coming out from the left side, it means the
shock do not have any problem with itself or create any shock noise. In
this case, examine all components/ parts of the vehicle completely, the
sound may come out from the worn parts of the car
- After exchanging the right-hand
and left-hand shocks, if noise sound comes from right-hand, it means that
the shock is defective. Please check the followings:
- exchanging the right-hand of
pillow ball for the left side, if the place where the noise sound comes
out originally has changed to the opposite, then it means the pillow ball
is defective. (The pillowball does not cover any warranty; however, if you
have just fitted our products to your vehicle for 1 or 2 months, our
dealer will still replace the defective pillow ball for you).
- Exchanging the right-hand of
strut for the left one, if the place where the sound comes out originally
has changed to the opposite, then this means the strut is defective,
please replace it immediately. (Make sure the lower lock bracket for lower
mount needs to be tightened to prevent any erroneous examination of what
the real problem is.)
Examination of insert:
Take
out the strut, push the strut down the ground, if the stroke of the strut
can not be compressed all the way (usually 10-15mm left the shock is Ok.)
or is not able to rebound automatically itself, it means the strut is
broken.
Our
products are designed based on the features of high performance and
multiple functions; therefore, linkage of different types of metals is
required. The return of the products is not allowed once the products are
fitted to the vehicle. For your personal right, please figure out
completely where the problem exactly is and find the best satisfactory
solution to the problem. The return of the products is not allowed if you
can not figure what the problem exactly is and what part to create the
noise sound, then you should take a whole responsibility. |